About Australian Network Adjusters

ANA – National Strength, Local Expertise

ANA is a state managed national network of over 50 independent loss adjusting companies located in every state across Australia.   Australian Network Adjusters Pty Ltd is the management arm of the ANA members.  The shareholders and directors are its state managers, each of them a separate corporate entity, trading as ANA in their region.

Why was ANA Formed?

A recent survey of claims managers revealed that most insurers (78%) preferred the services provided by independent loss adjusters but chose national loss adjusting companies for the convenience of centralised management, common reporting and service standards.  ANA was formed with the goal of incorporating the service benefits of independent operators with the convenience of a national company.

What are ANA’s Features?

:: State controlled management offices with single point of contact.
:: National management made up of experienced and qualified chartered loss adjusters.
:: Uniformed performance and reporting standards.
:: Development of an IT based procedural system.
:: Network members with local knowledge of their areas of operation.
:: The personal commitment of owner operated network members.
:: A wider range of claims expertise.

What are ANA’s Unique Benefits?

:: The capabilities and control of a large national operation, together with the local knowledge and personal service expected of an independent operator.

:: Superior service which is reinforced by detailed documented standards and control systems customised specifically to meet the clients individual requirements

Our Procedural System

ANA have utilised process mapping and developed a unique systems management approach to the handling of claims.   This has led to the development of a procedures manual which tracks the entire claims handling process and identifies the problem areas in claims handling, and how to address them.   ANA can customise the procedures manual to match a client’s internal systems, service standards and requirements.

ANA network member's have ready access to this procedures manual, thus ensuring that they have clear understanding on the agreed procedures.   The ANA state manager is responsible for ensuring compliance by the network members in their state.   The benefit for clients is that the ANA state management accepts responsibility for ensuring that the entire claims handling process is carried out efficiently, and in accordance with service requirements.

Online Claims Management

ANA has developed an electronic information system to support our procedures system and streamline our Australia-wide claims management.   Our electronic management system allows authorised parties to submit claims via the internet to our state offices for handling by an appropriate network member.   Authorised parties can also login to the system to view claims status and receive up to date information concerning claims under their management.

Types of Claims Handled

:: Personal Lines
:: Commercial
:: Liability
:: Engineering
:: Contract Works
:: Marine
:: Business Interruption
:: Major Losses

More Information?

If you have further questions about conducting business with Australian Network Adjusters Pty Ltd, you can contact your local state manager's office by email or telephone.  Appropriate contact details for your area are available here!